01380 530930hello@rtn.finance

Treating Customers Fairly

Our Commitment to Treating Customers Fairly, Delivering Good Outcomes and Fair Value

At RTN Finance Limited we are committed to treating our customers fairly, delivering good outcomes, and ensuring our products provide fair value.

This applies whether you deal with us directly or are introduced to us by a broker.

Working with Brokers

We work with a network of brokers and intermediaries who introduce customers to us for asset finance. While your broker may be your first point of contact, we are responsible for ensuring that you are treated fairly and receive good outcomes throughout your agreement.

We only work with brokers who share our commitment to:

  • Acting honestly, fairly and professionally
  • Providing clear and accurate information
  • Supporting customers to make informed decisions

Products Designed for Your Needs

We offer asset finance products designed to meet the needs of businesses and customers within our target market. We take reasonable steps to ensure that the finance we provide is appropriate for your circumstances and supports your objectives.

Fair Value

We are committed to ensuring that our products deliver fair value. This means:

  • The price you pay is reasonable relative to the benefits you receive
  • Fees and charges are transparent and clearly explained
  • We regularly review our products to ensure they remain appropriate and competitive

Your broker may receive a commission for introducing you to us. Where required, this will be disclosed, and we are happy to answer any questions you may have.

Clear and Understandable Information

We provide information that is clear, fair and not misleading, so you can make informed decisions. This includes:

  • Explaining key terms, costs and risks
  • Providing documentation in a straightforward and accessible way
  • Being available to answer your questions at any stage

Responsible Lending

We are committed to lending responsibly. We carry out appropriate checks to ensure that finance is affordable and sustainable for your circumstances.

Ongoing Support

We aim to provide a high standard of support throughout your agreement. If your circumstances change, we encourage you to contact us as soon as possible so we can discuss your options.

Supporting Customers in Financial Difficulty

If you experience financial difficulties, we will treat you with understanding and respect. We will work with you to find appropriate and practical solutions where possible.

Complaints

If you are not satisfied with our service, you can contact us directly. We will:

  • Take your concerns seriously
  • Investigate promptly and fairly
  • Keep you informed throughout the process

You can find a copy of our Complaints Policy on our website, or you can contact us directly.

Continuous Improvement

We regularly review our products, services, and broker relationships to ensure we continue to deliver fair value and good outcomes for our customers. We use customer feedback and internal monitoring to improve what we do.

Contact Us

If you have any questions or would like more information, please contact us:

RTN Finance Limited
Bankside
145 East Street
Bristol
BS3 4EJ

Telephone: 01380 530930
Email: hello@rtn.finance